📝 Terms & Conditions

Update Date 04/06/2025

Welcome to Chicco Kuwait, your trusted online destination for high-quality baby care and postpartum products.

Please read the following terms and conditions carefully. By using this website, you agree to be bound by them.

1. Product Information

All products listed on the website are 100% original and sourced directly from the global brand Chicco, known for safety, innovation, and quality. All items are suitable for infants, toddlers, and mothers post-delivery.

2. Orders & Payments

• Orders can be placed through our website using the available payment methods (credit cards, KNET, or cash on delivery if available).

• In case of any errors in product details or availability, we reserve the right to cancel the order and issue a full refund.

3. Shipping & Delivery

• We offer delivery within Kuwait in 1–3 business days.

• Customers are responsible for providing accurate delivery information to avoid delays or failed delivery attempts.

4. Website Use

• All content on this website is protected. Copying, reuse, or distribution without prior written consent is prohibited.

• We reserve the right to update or modify these terms at any time. Changes will take effect once published on the website.

🔐 Privacy Policy

At Chicco Kuwait, we take your privacy seriously and are committed to protecting your personal information.

1. Information We Collect

• Name, phone number, delivery address, and email address.

• Payment details are processed securely through third-party gateways and are not stored by us.

2. How We Use Your Information

• To process and deliver your orders efficiently.

• To send updates about order status or promotional offers (only with your prior consent).

3. Data Security

• We use advanced encryption and data protection technologies.

• Your information is never shared with third parties except for shipping or payment processing purposes.

🔄 Return & Exchange Policy – Within 14 Days

Your satisfaction is important to us. At Chicco Kuwait, we accept returns or exchanges within 14 days of delivery, subject to the following conditions:

Eligibility Criteria:

• The product must be unused, unopened, and in its original packaging.

• Packaging must be intact and undamaged.

• The original invoice or proof of payment must be provided.

Non-Returnable Items:

• Opened or used products.

• Items purchased under clearance or marked as non-returnable.

• Items damaged due to misuse or improper handling.

Return Process:

1. Contact us through the communication channels listed below within 14 days of receiving your order.

2. Once the returned item is inspected and approved, a refund will be issued using the original payment method within 7 business days.

📞 Contact Us

We’re always here to assist you. For inquiries, support, or feedback, feel free to reach out to us via:

• Phone: +965 94099691

• WhatsApp: +965 9409 9691

• Visit Us: Marina Mall, Salmiya, Kuwait

Thank you for choosing Chicco Kuwait – where care meets quality.